Returns & Refund Policy

Due to the perishable nature of our world-famous barbecue, we cannot accept returns of food products once they have shipped. However, if your order arrives damaged or incomplete, we are committed to making it right through a replacement or credit.

1

Inspect Your Delivery

Please examine your package immediately upon arrival to ensure all meats, sauces, and sides are present and still at a safe, cool temperature.

2

Document Issues

If you notice damage to the packaging or items, please take clear photos of the shipping box and the specific products affected.

3

Contact Our Pitmasters

Email our customer service team within 24 hours of delivery with your order number and the photos of the damaged goods.

4

Resolution Process

Our team will review your claim and, if approved, will arrange for a fresh replacement shipment or a refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing